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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Public sessions on renewable energy projects


Fredericton, N.B. –  The Department of Energy and Resource Development and NB Power are teaming up to host a series of public information sessions on community renewable energy projects.

“Your government is listening and understands that job creation and economic development are what matter most to New Brunswickers,” said Energy and Resource Development Minister Rick Doucet. “Renewable energy can contribute to a diversified economy and reduce dependency on fossil fuels.”

The Locally Owned Renewable Energy Project that are Small Scale program allows universities, non-profit organizations, associations, co-operatives, First Nations and municipalities to partner with NB Power to install small-scale renewable energy sources in their communities.

The program was created to fulfil the province’s commitment to pursue new renewable energy projects in order to meet the Renewable Portfolio Standard. The standard requires NB Power to ensure that, by 2020, 40 per cent of its in-province electricity sales are from renewable energy.

“This program supports local entities’ interests in renewable energy, allowing them to take control of their own energy future while helping us put more renewable energy on the grid,” said Gaëtan Thomas, CEO and president of NB Power. “It will also provide a significant step towards inclusion in the energy sector throughout the province.”

Previously, there was no mechanism for local entities, including municipalities, to partner with NB Power on renewable energy projects in their communities.

Community information sessions will be held as follows:

  • Grand Falls, Tuesday, March 28, 6 p.m., Centre E.P. Sénéchal, 60 Ouellette St.
  • Bathurst, Wednesday, March 29, 1 p.m., KC Irving Regional Centre, 14 Sean Couturier Av.
  • Miramichi, Wednesday, March 29, 6 p.m., Rodd’s Miramichi River Inn, 1809 Water St.
  • Fredericton, Thursday, March 30, 10 a.m., Fredericton Convention Centre, 670 Queen St.
  • Moncton, Thursday, March 30, 6 p.m., Rodd Moncton Hotel & Resort, 434 Main St.

NB Power’s request for expressions of interest can be obtained from the New Brunswick Opportunities Network website. Local Entities are invited to submit their proposals by 3 p.m. on Friday, April 28.




Jean Bertin, communications, Department of Energy and Resource Development, 506-444-5298,

Marie-Andrée Bolduc, communications, NB Power, 506-458-3212,