Skip to main content
Search Menu

 

Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Read more

 

News

Fundy Isles Submarine Cable Project proceeding as planned

2018-11-21


FREDERICTON, N.B. – NB Power has been given the green light by the New Brunswick Department of Environment and Local Government to install new submarine cables between Deer Island, Campobello and Grand Manan and keep providing the Fundy Isles with safe and reliable power.

The original cables that are supplying power to the islands were installed in 1978, with an anticipated service life of 40 years, and therefore are nearing the end of their useful life. 

The submarine cables will be installed as per the original plan identified during the Environmental Impact Assessment and communicated during the public consultation process. 

The terrestrial work started this fall and will be completed in the spring and summer of 2019.  The Horizontal Directional Drilling (HDD) work will be completed during the spring and summer of 2019.  The submarine cables will be delivered and installed during July and August of 2019 and the remainder of the overhead transmission line work will be completed in the fall of 2019. 

The Fundy Isles Project will be broken down into three main contracts.  The site expansion contract to expand the existing sites is currently being carried out by Fundy Contractors Ltd out of St George, N.B.  The HDD work has not yet been awarded.  The Cable Supply and Installation contract is currently being finalized.

The new cables will be placed adjacent to the existing cables in accordance with feedback obtained during the public consultation period with various stakeholders and First Nations.

As a condition of the approval, NB Power will continue to inform local fishing associations, Aboriginal commercial licensees, and recreational users of the project area of project activities including a finalized construction schedule for cable installation, decommissioning and potential project-fishing interactions.

NB Power will also launch an information program to ensure that all stakeholders are aware of the construction details and schedule in advance of commencement of work for each phase of the project and will continue to engage First Nations on this front as part of the established communication process.   In addition to this, NB Power will be contacting local fishing associations and aboriginal communities regarding the best methods to mitigate against future cable strikes and unplanned outages.

Media contact: Marc Belliveau, communications, NB Power, 506-458-4203; mbelliveau@nbpower.com