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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
Find out how we’re supporting our customers, and see which services remain suspended.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly. Our Commercial and Industrial energy efficiency programs, as well as our New Home Energy Savings Program are open for new registrations. The remainder of our programs remain suspended until further notice due to the in-home nature of this work.



NB Power and municipal electric utilities in the province to conduct energy use survey


Fredericton, N.B. –  For the first time, NB Power and the municipal utilities in New Brunswick will work together to conduct an energy planning survey. This energy planning survey, which has been commissioned by NB Power, Saint John Energy, Perth Andover Light Commission and Edmundston Energy, will provide a more complete picture of the province’s household energy consumption patterns.

“Customer input is essential in order to help plan for the future of energy delivery in New Brunswick,” said NB Power President and CEO, Gaëtan Thomas. “The responses provided in the energy planning survey will help us develop programs for all New Brunswickers and forecast our province’s future energy needs.”

Approximately 30,000 customers will receive the survey either by mail or online starting today. Customers will be asked to provide information that includes:

  • home heating types

  • square footage and age of homes

  • levels of insulation

  • appliances and lighting use in homes

  • electric vehicle use

  • energy management and efficiency practices

“We must ensure that in a changing energy landscape we develop a plan that provides safe, reliable and environmentally responsible energy solutions to meet New Brunswickers’ needs,” added Thomas. “We encourage everyone who receives the survey to help us plan ahead for our collective energy needs by providing this important information.”

The survey is being conducted on behalf of NB Power and the municipal utilities by Corporate Research Associates and will remain confidential.

Customers can complete the survey online or they can complete the paper version and mail it in the postage paid envelope provided.

MEDIA CONTACT: Sheila Lagacé, Public Relations & Communications, NB Power 506-458-4375, or