Skip to main content
Search Menu


Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Read more



NB Power officially launches comprehensive suite of energy efficiency programs for homes and businesses


Fredericton, N.B. –  Today, NB Power is announcing more details around the most comprehensive suite of energy efficiency programs and initiatives ever offered in New Brunswick. Over the next five years, the Government of Canada, the Government of New Brunswick, and NB Power will invest up to $234 million in energy efficiency.

“New Brunswick homeowners and businesses now have access to efficiency programs to save money, increase their comfort and help protect the environment,” said NB Power President and CEO Gaëtan Thomas. “Our efficiency programs deliver direct and measureable benefits to customers, reduce greenhouse gas emissions and create green jobs, which will provide significant stimuli for the New Brunswick economy.”

NB Power’s newest flagship program for homeowners, the Total Home Energy Savings Program, offers assistance on upgrades to home heating systems regardless of how the home is currently heated. This program also covers upgrades that include insulation, windows, doors and even solar panels. In addition to Total Home for existing homes, a New Home Construction program will also soon be available.

New incentives for industry will help close the up-front costs gap to replace, purchase and install high-efficiency equipment for their operations. The updates should allow businesses to save up to 10 per cent on their energy costs within two years.

“We are very pleased that such comprehensive programs are being led by the efficiency team at NB Power,” said New Brunswick’s Treasury Board President and Postsecondary Education Minister, Roger Melanson, on behalf of Environment and Local Government Minister, Andrew Harvey. “These incentives will help homeowners and businesses reach their energy saving goals while at the same time reducing our greenhouse gas emissions, helping our industry remain competitive and relieving pressure on energy generation needs.”

In total, it is estimated that these new programs will garner $150 million in GDP growth in New Brunswick, and support up to 400 jobs over the five-year period.

“Protecting the environment and growing the economy go hand in hand. Through the Low Carbon Economy Leadership Fund, we are supporting provinces and territories programs to help Canadian homeowners, businesses, and industries enhance energy efficiency and create healthier communities, said federal Minister of Fisheries, Oceans and the Canadian Coast Guard, Dominique LeBlanc, on behalf on Environment and Climate Change Minister, Catherine McKenna. That’s why we are investing in New Brunswick’s energy efficiency programs, to assist New Brunswickers save money and energy, reduce carbon pollution while contributing to sustainable economic growth of their province.”

More details about the programs

After registering for the Total Home Energy Savings Program with NB Power, homeowners must carry out a $99 evaluation to determine where they can get the most bangs for their bucks with upgrades. Upgrades then have to be completed within nine months after the evaluation. A post upgrade evaluation will also be carried out at no cost after the work is completed on the home. It is anticipated that the average incentive provided to homeowners will be $1,800.

For businesses, NB Power will work with companies to collaborate on accessing reliable, credible and qualified energy efficiency professionals to perform energy audits, and feasibility studies to identify and prioritize efficiency opportunities.

Booking an evaluation can be done by visiting or calling 1 800 663-6272.


MEDIA CONTACT: Sheila Lagacé, communications NB Power, 506-458-4375;