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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power Reaches Settlement with Nuclear Insurers and Seeks Permission for Lower Rate Increase


Fredericton, N.B. – Today, NB Power announced that it has reached a settlement with several insurers who underwrote a construction all risk insurance policy during the refurbishment project at the Point Lepreau Nuclear Generating Station.

“This is a great day for NB Power and the people of New Brunswick,” said Gaëtan Thomas, NB Power President & CEO.  “While the specific details of this insurance settlement are subject to a confidentiality agreement at this time, we do know that the settlement allows us to seek a lower rate increase for all New Brunswickers in the current hearing.” 

As a result of this settlement, NB Power’s Board of Directors has asked management to seek permission from the Energy & Utilities Board (EUB) to temporarily adjourn the current EUB proceeding in order to assess the implications of this settlement on the 2018/19 General Rate Application. At this time, it is expected that the overall rate increase will be adjusted down from the original overall request of 2.0 per cent.

“NB Power is pleased to have resolved this matter and to be in a position to share the benefits of this settlement with our rate payers,” said Mr. Thomas. 


MEDIA CONTACT: Deborah Nobes, NB Power Communications, , 506-458-4838.