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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power receives national ENERGY STAR® Canada Award for Utility of the Year—Provincial


Fredericton, N.B. – NB Power has been awarded the ENERGY STAR® Canada Award for Utility of the Year—Provincial from Natural Resources Canada. NB Power received this award for making energy efficiency programs and products affordable and available.

The ENERGY STAR Canada Awards honour organizations that demonstrate excellence in promoting the most energy-efficient products and new homes available on the market. NB Power’s efforts in promoting the efficient use of energy in customers’ homes and businesses in the province was recognized at a ceremony held on May 28 in Ottawa.

“NB Power is extremely proud to receive the ENERGY STAR Canada Award in recognition of our efforts to promote the efficient use of energy in our customers’ homes and businesses,” said NB Power President and CEO, Gaëtan Thomas. “New Brunswickers are embracing energy efficiency, which is allowing them to save money by not using electricity they don’t need while at the same time reducing our provincial carbon footprint.”

NB Power received this award for the many initiatives it has put in place to help customers save with energy efficiency throughout the past year, including:

  • A successful ENERGY STAR Day promotion and contest on social media that reached 310,000 customers;
  • The promotion of the ENERGY STAR brand through regular energy savings tips on the Home Energy Report, which is sent to 125,000 households in New Brunswick;
  • The successful promotion of product rebates on a number of energy efficient products, including ENERGY STAR certified LED lighting products, and;
  • Ten in-store events to promote ENERGY STAR certified product rebates and lighting products.

“Congratulations to NB Power for supporting and promoting ENERGY STAR products. Improving energy efficiency contributes first-hand to reducing greenhouse gas emissions, and NB Power’s efforts are making it easier for Canadians to save energy and money while protecting the planet, said Canada’s Minister of Natural Resources, the Honourable Jim Carr. We thank you for your ongoing commitment to improving the availability of energy efficient products in Canada.”

The ENERGY STAR Canada Awards are presented to utilities, organizations, advocates, manufacturers, retailers, and home builders that have shown leadership in promoting and manufacturing energy-efficient products and for advancing energy efficiency in Canada.

“This award is great recognition for the people working hard at our utility to ramp up efficiency programs in New Brunswick, said the Executive Director of the Conservation Council of New Brunswick, Lois Corbett. We look forward to seeing energy costs come down for ratepayers as NB Power delivers even more comprehensive programming over the coming months.”

This is NB Power’s third ENERGY STAR Canada Award. In 2016, the utility received awards for the Promotional Campaign of the Year and Social Media Campaign of the Year.


About ENERGY STAR Canada

ENERGY STAR Canada is a 17-year-long energy efficiency success story. The program is a voluntary partnership between the Government of Canada and 1,500+ organizations working to use our natural resources more wisely through greater energy efficiency. Behind each ENERGY STAR label is a product, home, building or industrial facility that is independently certified to use less energy and cause fewer of the emissions that contribute to climate change. ENERGY STAR is Canada’s simple choice to save energy, save money and save our environment. For more information about ENERGY STAR, visit


MEDIA CONTACT: Sheila Lagacé, Communications, NB Power, 506-458-4375 or