Skip to main content
Search Menu


Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Read more



NB Power seeks EUB permission to share cash settlement with customers through lower rate increase


Fredericton, N.B. – NB Power has filed new evidence with the Energy and Utilities Board to demonstrate a reduction in its rate increase request from an average 2.0 per cent to an average 1.5 per cent following a recent settlement with several insurers who underwrote the refurbishment project at the Point Lepreau Nuclear Generating Station.

If approved by the New Brunswick Energy and Utilities Board (EUB), the lower rate request represents a lesser increase for the average New Brunswick household, from the original $4.00 a month to $2.68 a month, starting later in the spring of 2018.

“We are very pleased to immediately share the benefits of this cash settlement with our customers through a reduced rate increase,” said Gaëtan Thomas, NB Power President & CEO. “We are also greatly encouraged that our determined pursuit of a fair settlement with insurers on behalf of our customers has successfully concluded.”

The settlement will allow NB Power to reduce its debt and this will also result in reduced interest costs for the utility.


MEDIA CONTACT:  Marie-Andrée Bolduc, NB Power Communications,, 506-458-3212.