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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power seeks EUB support for investments in new technologies to adapt to industry changes and to help customers better manage their electricity


Fredericton, N.B. –  NB Power will give evidence supporting its plan to offer more customer services, invest in new technologies, increase renewable energy projects, and continue on a path to better service its debt obligations in a hearing with the New Brunswick Energy and Utilities Board (EUB) beginning on Wednesday, February 7, 2018.

“Electric power systems across the globe are experiencing unprecedented change compelled by a number of driving forces including advances in technology, changes in customer expectations and the effect of climate change,” said Darren Murphy, Chief Financial Officer and Vice-President Corporate Services in his opening statement at the hearing. “These global driving forces of change have led to one of the central issues of this hearing: How must NB Power evolve to meet the future needs of New Brunswickers in a safe, reliable and cost effective way.”

“Customers are already expecting to be able to generate their own electricity through renewable resources and supply their excess to NB Power. Emission reduction, severe weather events, and renewable energy are areas of focus,” said Mr. Murphy, “Our initial investments in energy efficiency, and cleaner, smarter technologies such as the Advanced Metering Infrastructure, rather than in large capital investments to build more generating plants will help provide the flexibility we need to address a rapidly-changing future.”

The Advanced Metering Infrastructure (AMI) is essential to building a smarter, cleaner, more reliable, and efficient power grid, and will also provide customers with immediate benefits - more detailed and timely information about their energy consumption, which they can use to better manage their energy usage and reduce their bills, improve reliability through outage notification and restoration verification, enabling more efficient power restoration, including during storms.

NB Power’s rate application was originally filed in October 2017 and makes the case for an average two per cent rate increase across all rate classes starting April 1, 2018. This represents about a $4 per month increase to the average New Brunswick household.


MEDIA CONTACT: Marie-Andrée Bolduc, Communications, NB Power, 506-458-3212 or