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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power Seeks Permission from Regulator to Withdraw Request for a Rate Adjustment Mechanism Related to Significant Weather Events


Fredericton, N.B. – Today, NB Power submitted a request to the New Brunswick Energy Utilities Board (EUB) to withdraw the portion of NB Power’s 2018/19 General Rate Application related to an adjustment mechanism for significant weather events.

The concept of an adjustment mechanism was first raised during the 2017/18 General Rate Application when an expert advisor to the Public Intervener proposed that NB Power adopt an adjustment mechanism.

“NB Power has heard from our shareholder and our customers who are anxious about the impact of the adjustment mechanism and we are listening to those concerns,” said Gaëtan Thomas, NB Power President & CEO.  “We recognize that our customers are uncomfortable with the uncertainty an adjustment mechanism may create.” 

NB Power’s Board of Directors has asked management to respectfully seek permission from the EUB to withdraw this adjustment mechanism request in order to explore all options available for recovering these costs and to engage stakeholders in discussions on the matter. 

MEDIA CONTACT: Marie-Andrée Bolduc, NB Power Communications,, 506-458-3212.