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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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UPDATE - NB Power is actively monitoring the weather systems over the next 48 hours


NB Power is actively monitoring the weather forecast for Thursday, January 4 and Friday January 5, which is expected to bring heavy snowfall and high winds throughout the province.

In preparation for potential weather-related power outages, NB Power has secured 13 additional contractor crews in Miramichi, Fredericton and Moncton to support its regular complement of resources across the province. If required, approximately 13 crews will be available to respond overnight to priority calls like hospitals, nursing homes.

New Brunswickers are reminded to have everything they need for at least 72 hours following a storm. This includes preparing an emergency kit for home and car; knowing what to do during power outages; and knowing how to stay safe during an emergency. An emergency kit should include food, water, batteries, battery-powered radio, first-aid supplies and any special items such as prescriptions, infant formula and equipment for people with disabilities.

If you do experience an outage during the storm, please report it at 1-800-663-6272. In the event of outages, we encourage New Brunswickers to follow NB Power on Facebook and Twitter for the latest updates.


Media contact: (506) 458-2345