Skip to main content
Search Menu


Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

Read more



Grid reliability to be improved with new transmission line in Fredericton region


Fredericton (NB) – NB Power announced today that it will seek approval to build a new transmission line in the Fredericton area, which will improve the reliability of the power grid in the region for approximately 25, 000 customers.

The new proposed 15-kilometre transmission line will run from the Rainsford Substation, in Fredericton, to the Mactaquac Terminal.

“NB Power strives to offer its customer a reliable power grid that meets or exceeds all utility standards,” said NB Power’s President and CEO, Gaëtan Thomas. “This will increase transmission reliability for customers in the Fredericton region with fewer interruptions that can be restored within minutes rather than hours or days.”

The project includes an expansion of the Mactaquac terminal with an additional 138KV bay to accommodate the new transmission line, the construction of the new 15-kilometre transmission line as well as some reconfiguration work at some of NB Power’s substations in the region.

“This project will allow for more renewable and green energy from the Mactaquac Generating Station to be available for our customers in the Fredericton area as the new transmission line will help reduce line losses,” Thomas added. “With this new transmission line, the estimated annual savings will be around 11,350 MWh, which is enough energy to drive 5000 electric vehicles across Canada.”

Before it can proceed, the project will be registered for an Environmental Impact Assessment (EIA). Following the EIA process, it is expected that construction would start in the fall of 2020 and continue throughout 2021-2022.

NB Power will hold a Public Open House session from 6-9 pm, on September 17, at the Riverside Resort, 35 Mactaquac Road, in French Village.

Consultations with First Nations key stakeholders and property owners in the area has already started and will continue through the different phases of the project.

More information about the project can be found on the NB Power website here.


About NB Power

NB Power is the primary electric utility in New Brunswick and was established in 1920. It serves over 400,000 customers with safe, reliable and efficient electricity. The utility is focused on promoting the efficient use of energy in customers’ homes and businesses by enabling and providing new, value-added energy efficient solutions in order to help reduce carbon, better integrate renewable energy and stimulate the economy.

Based on the current generation mix, NB Power is well positioned to provide its customers with electricity generated with consideration for the environment. Currently, 40 per cent of its energy is from renewable sources and 74 per cent is non-emitting when Point Lepreau is added. The utility is on track to contribute to the provincial goal of having as much as 75 per cent of the electricity used in New Brunswick coming from clean, renewable or non-emitting sources by 2020.


MEDIA CONTACT:  Sheila Lagacé, communications, NB Power, 506-458-4375 or