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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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News

NB Power customers have options to manage winter power bills

2019-01-04


FREDERICTON (GNB) – NB Power reminds customers who are having difficulty paying their power bills that there are several options available to help them this winter.

“Each year, we realize that, for some of our customers, the arrival of cold weather and higher electricity bills can pose significant challenges for many,” said NB Power president and CEO Gaëtan Thomas. “We want to do everything possible to work with our customers so that they can make it through winter without any undue hardships.”

It is important for customers who are struggling financially at this time of year to maintain contact with NB Power to avoid a disruption in service. Any customers having trouble keeping up with bill payments are encouraged to call the NB Power contact centre at 1-800-663-6272, where agents have the flexibility to make payment arrangements based on individual circumstances. The utility can also refer customers to agencies that can help.

“We recognize that some people, especially right after Christmas, might have tough choices to make when it comes to bill payments,” said Energy and Resource Development Minister Mike Holland. “People who are having a difficult time paying their energy bills are encouraged to contact NB Power and work on a mutually agreeable payment plan. We also encourage customers to explore efficiency programs that can help people save on their power bills.”

The Total Home Energy Savings Program, the Low-Income Program, the Commercial Building Retrofits Program and the Small Business Lighting Program are among the programs available to customers who wish to control their bills and reduce their energy use.

Information on the Low-Income Energy Savings Program is available online.

 

Media Contacts:

Sheila Lagacé, Communications, NB Power, 506-458-4375 or SLagace@nbpower.com

Jean Bertin, Communications, Energy and Resource Development, 506-444-5298 or Jean.Bertin@gnb.ca