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NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power files rate application that will allow it to continue to supply quality customer service


Fredericton, N.B. – NB Power today filed a rate application with the Energy and Utilities Board which, if approved, will provide quality customer service, modernize the power grid and service its debt obligations.

The average rate increase across all rate classes in the application is for 2.5 per cent. NB Power has requested a 2.9 per cent increase for residential customers amounting to an extra $5 a month for the average household in New Brunswick.

“NB Power recognizes the responsibility it has to New Brunswickers to balance the health and sustainability of the utility with the impact of higher rates on its customers,” said Lori Clark, Senior Vice President, Operations. “We are faced with some significant challenges impacting the utility this year, including increasing commodity and fuel prices, increasing interest rates and fluctuating foreign exchange assumptions. At the same time, NB Power must continue on its path to manage and reduce costs while providing sustainable energy for future generations.”

If the Energy and Utilities Board approves the application, New Brunswick would still have the lowest electricity rates in the Maritime provinces.

The Energy and Utilities Board will set the schedule for a rate hearing in the coming weeks.

MEDIA CONTACT:  Marc Belliveau, Communications, (506) 458-4203 or