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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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NB Power issues first quarter financial and operating results


Fredericton, N.B. – NB Power today issued its financial and operating results for the first quarter of the fiscal year 2019-2020 showing operating earnings of $62 million for the three month period, an increase of 13% over the same period last year. Full details of NB Power’s first quarter financial and operating highlights are available in the report.

The operating earnings improvement was mainly due to increased electricity sales volumes both in and out of province.  Export sales were particularly strong exceeding the same period last year by 106%.

Operational highlights were as follows:

  • Energy Efficiency Awards were held in Moncton to highlight leading-edge technologies, innovative ideas and stewardship projects throughout the province.
  • Investments of $2 million were announced by NB Power and Natural Resources Canada on an energy-conservation and research project to test Conservation Voltage Reduction (CVR).
  • The Town of Shediac, NB Power, and Natural Resources Canada announced the first Smart Energy Community project to create a major green energy initiative in the town. It will serve as a testing ground for new technologies being developed by NB Power and Siemens Canada.

MEDIA CONTACT: Sheila Lagacé, communications, NB Power, 506-458-4375;