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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Consultation and approvals

Through 2017 and beyond, NB Power will seek appropriate environmental approvals with the Province of New Brunswick and follow application and review processes for financial approvals to be defined by the Energy and Utilities Board (EUB).

The life achievement recommendation follows a fact-based decision process involving NB Power’s Board of Directors, balancing environmental, social and technical, and cost considerations. It also follows a comprehensive public engagement effort that gathered values-based input from approximately 10,000 New Brunswickers who participated online, in person and in writing.

 NB Power will continue to engage closely with First Nations on the life achievement project to facilitate meaningful participation in potential economic opportunities, environmental stewardship of the Saint John River, including fish passage, and other means that recognize and help restore First Nations’ connection to the river.