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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Schedule and updates

The following is an update on the work being carried out on the Mactaquac Life Achievement Program


In 2017, NB Power’s board of directors approved the Life Achievement project to ensure the Mactaquac Generating station can operate to its intended 100-year lifespan with a modified approach to maintenance and adjusting and replacing equipment over time. This recommendation followed three years of expert research, options analysis, input from science, engineers, the public and First Nations.

Work Undertaken to date

Since the announcement of the Life Achievement project there have been a number of steps taken towards a full-scale rehabilitation project of the facility. They include:

  • Review of spill capacity
  • Studies to improve fish passage at the dam
  • Ongoing discussions with  First Nations
  • The completion of a comprehensive condition assessment and engineering studies

Next steps

  • NB Power is preparing for economic and environmental regulatory approval processes related to life achievement at Mactaquac anticipated between 2020 and 2023.
    • NB Power anticipates submitting the project for approval by the Province of New Brunswick through the Environmental Impact Assessment (EIA) process.
    • The EIA is expected to be submitted in early 2022 and a determination from the department would be anticipated by end of 2022.
  • Energy and Utilities Board procedural application anticipated to be filed in May 2020. This will help NB Power determine the filing requirements for capital approval process in 2022. A decision from the EUB is expected in 2023.
  • Assuming project approvals are obtained in 2023, first construction activity would begin onsite in 2024-25 timeframe, and continue until 2035.