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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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While we focus on maintaining essential services for our customers, we are suspending all existing and new requests for lighting rental services except for emergencies.

If you see any power lines down or something about a pole or line that doesn't look right, contact us immediately at 1 800 663-6272.



Did you know that NB Power looks after approximately 72,000 street lights throughout communities all around the province? Keeping these lights shining bright is one of our most important tasks. That’s why we’re working hard to switch them all over to reliable, energy efficient LED lights.

Our LED Streetlight Replacement Program

This program involves replacing all 72,000 High Pressure Sodium (HPS) street lights with more efficient light - emitting diode (LED) lights and will take about five years to complete, following a balanced schedule of planned maintenance cycles, new installations and strategic change-outs.

Once all 72,000 LED street lights are installed, New Brunswick will benefit from annual energy savings of about 27,000,000 kilowatt hours, the amount of electricity required to power approximately 1,600 homes per year. This program will also result in greenhouse gas reduction of approximately 324,000 tonnes over 20 years, an amount equivalent to removing 3,000 cars from the road.

Why LED streetlights?

  • LED uses approximately 50-60% less energy compared to HPS street lights
  • LED technology is more reliable with a much longer life span compared to the current HPS bulbs (20 year design life vs. 6 years for HPS bulbs), so they require less maintenance, making them more economical to operate