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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Smart Grid

Building Tomorrow’s Grid to Power your Life

The future of energy is changing

Customer expectations, climate change and new technology are causing significant changes to the future of energy. To keep pace, we are changing too.

Today, we are building the power grid we need tomorrow - a modern digital energy network that will:

  • give you more options for saving money, time and electricity
  • communicate with us so we can respond to outages more quickly
  • connect easily with customer-owned renewable energy sources

A modern grid is smarter, cleaner, more resilient and efficient so you will have more choices and opportunities in the future for how you use energy to power your life.

A smarter grid will benefit you and New Brunswick

Save time, money and electricity

In today’s digital world you want secure and easy access to your energy data, and the ability to share it with companies that can help you get the most out of your energy dollars.

A smarter grid means you will have access to detailed energy information, technologies and programs to help you save time, money and electricity.

More options to power your life

To power your life, you may want to do more than use electricity. You may want to produce it and save it for later, like during a power outage. Or maybe you want it to play a different role in your life, not only at home but on the road.

Solar panels, electric vehicles and energy storage technologies can change our relationship with energy for the better and lower our carbon footprint too!

A greener future

Harnessing the full potential of renewable energy sources like wind and solar will lower our carbon emissions. And we won’t have to spend money on building more large power plants!

Building a smarter grid means building a greener future for New Brunswick.


Smart meters are one step on the journey to a smarter grid

Smart meters lay the foundation so you can access the many future opportunities of a smarter grid. Things like - adding renewable energy solutions to your home and business, and the ability to take advantage of lower electricity rates at certain times of day.

Read more about the benefits of smart meters.