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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Terms and Conditions

Water Heater Terms and Conditions:

NB Power agrees to provide water heater service, which shall include the maintenance of a complete water heater unit, comprising a storage tank, heating elements, thermostats, temperature limit control, thermal insulation, and such other equipment as NB Power may deem advisable.

The customer agrees, in consideration for the water heating service and subject to the said conditions hereof:

  1. To take and to pay for the use, a fee for the water heater service in accordance with the prevailing rate, and
  2. To commence payment at the next regular billing date after the date of delivery of the equipment.

 

For full terms and conditions for water heaters, click here.

 

Shut-off Valve Terms and Conditions:

Since 1970, the Canadian plumbing code requires the installation of a shut-off valve on the water heater’s cold water line. Sometimes when asked to service water heaters, we are not able to complete work because there is no operational cold water shut-off to isolate water flow to the water heater. NB Power is offering the installation of a shut-off valve at a cost of $150 plus tax to the customer.

 

For full terms and conditions for the shut-off valve service, click here.