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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

Your Questions

Can I get my old water heater replaced with a more efficient one?
Does NB Power cover damages as a result of a leaking water heater?
How do I drain a water heater?
How do I flush a water heater
How do I refill a water heater?
What do I do if my water heater starts leaking?
My hot water has a bad odour. What should I do?
My hot water is dirty. What should I do?
My water is too hot. What should I do?
Should I install an insulation blanket on the water heater?
Should I turn down the temperature on my water heater to conserve energy?
What are my responsibilities when requesting an installation, delivery or maintenance of a water heater?
What are my responsibilities when requesting a water heater removal?
What are your water heater rental rates?
What is an EcoPeak® water heater?
What is Legionella?
What is standby loss? Or What is the standby loss of a water heater?
What size water heater do I need?
Why is the valve on top of my water heater leaking? What should I do?
Who replaces my water heater after a flood?
Why should I rent a water heater from NB Power?

Still have questions?

Contact us and we'll be happy to help you with any questions you may have.

 


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    1 800 663-62721 800 663-6272