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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Your Questions

Can I get my old water heater replaced with a more efficient one?
Does NB Power cover damages as a result of a leaking water heater?
How do I drain a water heater?
How do I flush a water heater
How do I refill a water heater?
What do I do if my water heater starts leaking?
My hot water has a bad odour. What should I do?
My hot water is dirty. What should I do?
My water is too hot. What should I do?
Should I install an insulation blanket on the water heater?
Should I turn down the temperature on my water heater to conserve energy?
What are my responsibilities when requesting an installation, delivery or maintenance of a water heater?
What are my responsibilities when requesting a water heater removal?
What are your water heater rental rates?
What is an EcoPeak® water heater?
What is Legionella?
What is standby loss? Or What is the standby loss of a water heater?
What size water heater do I need?
Why is the valve on top of my water heater leaking? What should I do?
Who replaces my water heater after a flood?
Why should I rent a water heater from NB Power?

Still have questions?

Contact us and we'll be happy to help you with any questions you may have.

 


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