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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly. Our Commercial and Industrial energy efficiency programs, as well as our New Home Energy Savings Program are open for new registrations. The remainder of our programs remain suspended until further notice due to the in-home nature of this work.

 

Your Questions

Can I get my old water heater replaced with a more efficient one?
Does NB Power cover damages as a result of a leaking water heater?
How do I drain a water heater?
How do I flush a water heater
How do I refill a water heater?
What do I do if my water heater starts leaking?
My hot water has a bad odour. What should I do?
My hot water is dirty. What should I do?
My water is too hot. What should I do?
Should I install an insulation blanket on the water heater?
Should I turn down the temperature on my water heater to conserve energy?
What are my responsibilities when requesting an installation, delivery or maintenance of a water heater?
What are my responsibilities when requesting a water heater removal?
What are your water heater rental rates?
What is an EcoPeak® water heater?
What is Legionella?
What is standby loss? Or What is the standby loss of a water heater?
What size water heater do I need?
Why is the valve on top of my water heater leaking? What should I do?
Who replaces my water heater after a flood?
Why should I rent a water heater from NB Power?

Still have questions?

Contact us and we'll be happy to help you with any questions you may have.

 


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