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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Smart Meters

Putting the power in your hands

Smart meters are one of the ways NB Power is modernizing the power grid to provide you with the best possible service into the future.

A smart meter looks similar to the current meter on your home. What makes it different is that it allows two-way communication, over a secure network, giving you the information you need to see and manage your energy use.

Smart meters across Canada

 

 

What are the benefits of smart meters?

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KNOWLEDGE IS POWER

Your online access to detailed energy information will help you make informed usage decisions.

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QUICKER SERVICE

Smart meters enable us to remotely connect and reconnect service to your home so you get quicker service at a time that’s convenient for you.

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FASTER POWER RESTORATION

In many cases, smart meters will send notices to NB Power when the power is out. This allows us to start the restoration as quickly as possible so we can get the power back on faster.

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GREENER OPERATIONS

NB Power can do more work remotely and that means fewer visits and lower carbon emissions.

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SAVE WITH HIGH BILL ALERTS

You will be able to set up alerts to let you know when your energy use goes up and get tips on how to lower it so you can stay on budget.

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A MODERN GRID

Smart meters are part of a new modern digital energy network that will benefit all New Brunswickers.

 

Note: Provincial deployment pending Energy and Utilities Board (EUB) approval