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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.




It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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The Facts about Smart Meters and Radio Frequency

Smart Meters and Radio Frequency


Like many other electronics used in Canadian households every day, smart meters work using low-level radio signals called radio frequencies (RF). Some customers have questions about the health effects of exposure to radio frequency. Over the past 30 years more than 25,000 articles have been published on radio frequency. Knowledge in this area is now very extensive.

Here are the facts:

People are exposed to far lower levels of RF from smart meters than from many other electronic devices used in everyday life, such as Wifi routers, cell phones, and microwave ovens, to name a few.

Like our existing meters, all our meters meet Industry Canada standards and are subject to thorough testing, and we will continue to meet those standards.

In-depth review of the scientific literature by the World Health Organization (WHO) revealed that the small amount of RF produced by smart meters is not harmful to human health.

How does RF exposure from our smart meters compare to other RF sources?*

RF exposure comparison


Health Canada Statement

Unlike cell phones, where the transmitter is held close to the head and much of the RF that is absorbed is localized to one specific area, RF from smart meters is typically sent at a much greater distance from the human body. This results in very low RF exposure levels across the entire body, much like exposure to AM or FM radio signals. Smart meters send data in short bursts, and when not sending data, the smart meter does not emit RF. Electricity meters used in Canada must follow Health Canada guidelines, and Health Canada has concluded that exposure to RF from smart meters does not pose a public health risk. Furthermore, indoor and outdoor measurements of RF from smart meters during transmission bursts were found to be far below the human exposure limits specified in Health Canada’s Safety Code 6. Based on this information, Health Canada has concluded that exposure to RF from smart meters does not pose a public health risk.

In July 2018, the NB Energy and Utilities Board accepted Canada’s safety standards.