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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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What Was Said

 

Between early 2019 and July 2019 NB Power engaged with over 150,000 customers to gather input on our proposed smart meter deployment. The overarching goal was to gain understanding of customers’ knowledge and awareness about smart meters, as well as their understanding of the benefits and concerns with smart meters. Below is a copy of our What Was Said report (produced by NATIONAL – a public relations and research company) summarizing the findings from this report which will inform our continued engagement activities.

Key Themes from the report:

  • Most New Brunswickers have a neutral to positive view of the proposed smart meter deployment, and many are eager for more information. For some residents, the survey was their first exposure to smart meters, prompting them to take advantage of the opportunity to raise questions and ask for more information that would help them make an informed decision in the future.
  • Cost was a source of concern, and means different things to different people. For some, cost referred to time of day rate changes, the ability to understand energy use, and lower rates. For others, it raised questions about their energy cost and whether costs will increase with smart meter deployment.
  • Across all input data, questions about technology arose consistently—mostly in the context of cybersecurity and privacy of personal information, and how NB Power will be using their data.
  • New Brunswickers care deeply about the environment. Many respondents had questions on renewable energy sources, solar energy, and expressed the desire to become a greener province.
  • Some residents worry about the health effects of radio frequency transmissions.

Thank you to everyone that took the time to share their thoughts with us.

 

What Was Said - Final Report

What Was Said - Final Report