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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Small Business Lighting Program

While we focus on maintaining essential services for our customers, the Small Business Lighting Program has been suspended until further notice. We will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants are available here.

To learn how NB Power can help you during these unprecedented times, click here.

Benefits of energy efficient lighting

  • Lower energy costs
  • Offer your customers a better experience
  • Increase safety with greater visibility
  • Create a better work environment for employees
  • Reduce the time and costs of maintenance

Does your business or building qualify? Here’s what you need:

1. Must be an NB Power General Service I or II customer or a commercial entity as categorized by Saint John Energy, Edmundston Energy, or Perth-Andover Light Commission with an account in good standing;

2. Building electricity consumption less than 150 MWh/yr;

3. Building must be at least two years old; and

4. You must own, manage or lease the building.

Get Started

Still not sure if you’re eligible? give us a call us at 1 800 663-6272 (press 5) or send us an email at SBLP@nbpower.com

 

HOW TO APPLY

Step 1 Apply

Complete and Submit the online application form. We’ll review and confirm your participation within a couple of weeks.

Step 2 Schedule lighting audit

Once you hear from us that your application is approved, you can contact a qualified Service Provider. Service Providers are lighting companies that will help you complete the steps of the program.

Step 3 Statement of Work

Your Service Provider will provide a Statement of Work and all of the necessary information on your lighting project. We’ll review this and confirm the proposed measures.

Step 4 Approval

After we approve the work you’ll have 120 days to complete the lighting project.

Step 5 Request for Payment

Sign completion notification form and send by email to NB Power with the signed Request for Payment form and supporting documents.

Step 6 Site Visit and Payment

An NB Power employee may request a site visit to verify the upgrades. Once your information is received and approved you’ll be issued payment for your incentive. This may take up to 30 days.

Direct deposit is a fast, easy and secure way to receive your incentive! 

We are now offering customers a direct deposit option for all incentives, making it quick and easy for you to receive your payment! Please note: Business customers previously set up for direct deposit of incentives are not required to re-submit a direct deposit enrolment form unless there has been a change in banking information.

For complete program information, visit the Program Guidelines.