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Estimated Times for Power Restoration

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During unplanned power outages, our goal is to restore power as quickly and safely as possible for customers. While we work to find and fix the outage, we also provide customers with an estimate of when they can expect power to be restored.

In some cases, crews can restore power sooner than what we have estimated. In severe weather, the cause of the power outage may be difficult to locate or access or there may be several problems so the repairs may take longer.

In major storms crews must wait until the weather clears before assessing the damage, and this means it can take some time to provide accurate estimates of when power might be restored. Our crews work as quickly as possible to get the power back on for everyone however, during severe weather we may not immediately be able to provide accurate restoration time estimates, and will ask for customers' patience while we work to understand the size and scale of the damage to our systems.

How we set priorities for power restoration

  1. We check the system and repair damage to power plants, transmission lines and substations
  2. We restore power to critical services such as hospitals, police, fire, water and communication systems.
  3. We make repairs that will return service to the largest amount of customers in the least amount of time, such as high-density housing and large neighbourhoods.
  4. We restore power to smaller neighbourhoods and individual customers.

Watch our video to see our process for restoring power.