Requesting Tree Maintenance
NB Power is committed to providing safe and reliable electricity to its customers. We routinely inspect and perform tree maintenance around our power lines on public and private properties.
If you believe a tree on your property is at risk of causing an electrical safety issue or a disturbance in power supply, please contact us using this form.
Identifying problem trees
Many factors help us identify problem trees on residential properties. Tree maintenance or removal from your property will be required around Primary lines if the following applies:
- Trees that are dead, dying, diseased or leaning toward the line(s.)
- Trees that pose a safety concern (touching or in close proximity of a bare-wire primary line.)
Tree maintenance or removal will be required around Secondary lines, Service loop or telecommunications cable/line if any trees are pushing the power line from its normal path.
Making a tree maintenance request
If you believe you have a problem tree on your property, as outlined in our requirements above, you can notify us using the online form, or call us at 1 800- 663-6272.
Once we receive your completed request, an NB Power representative will make a site visit within 30 business days. During this visit, our representative will inspect the area, make an assessment of the work and assign a completion time of either five, 30 or 90 working days from site visit date. We will flag trees identified for removal or pruning with ribbon.
If the requested work doesn’t meet our requirements, it may be taken care of during our scheduled preventative tree maintenance. Customers may also hire one of our approved contractors to perform the requested work.
Please note, NB Power only works on trees where there is a potential electrical safety issue or that are affecting or have the potential to affect power lines.