Flood Disconnection Information
NB Power is working closely with the New Brunswick Emergency Measures Organization to ensure our customers’ safety. For up-to-date flood information visit River Watch.
Disconnections - Customers who are experiencing flooding:
If rising water is in contact with or is expected to come into contact with your electrical facilities including receptacles, please call 1-800-663-6272 for an emergency disconnect. Public and employee safety remains our top priority and once water has receded, there will be a reconnection process in place to ensure both your personal safety as was well as the safety of your neighbours and your property..
Disconnections - Customers who have had their power disconnected, but did not experience flooding:
For the safety of both you and your neighbours, NB Power may have to disconnect power to homes and businesses that are on the same electrical line as those who experience flooding. There may also be cases in which we have to disconnect power at the request of the office of the Chief Electrical Inspector.
If water is rising in your basement, please do not enter the area. We are facing access restrictions and challenges, but will complete emergency disconnects as quickly and safely as possible.
Service Reconnection Process - Department of Public Safety.
Should you require more information, please call 1-800-663-6272.