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Due to a planned technical upgrade, our self-serve options will be unavailable from 5:00 p.m. Friday, May 16 until 11:00 p.m. Monday, May 19, both on the phone and through your online NB Power account. You will not be able to access your account balances or payment arrangement information. We apologize for any inconvenience. You can still call to report an outage or message us on social media for other questions!

The independent Residential Billing and Metering assessment is complete. The full report is available here

Electrical Safety

Electricity is all around.

Keep yourself and your family safe by following simple electrical safety rules at home and on the job.

Talk to us 1 800 663-6272.  Whenever you dig, plan to move buildings or need to know about clearance regulations, talk to NB Power. If you see a disconnected or fallen wire, an open power transformer enclosure, or a kite caught in overhead wires – call us, we'll send an expert.