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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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How power is restored

 

When the power goes out, we get to work right away to restore your power as quickly and safely as possible.

In major storms crews must wait until the weather clears before assessing the damage, and this means it can take some time to provide accurate estimates of when power might be restored. During these storms, the cause of the power outage may be difficult to locate or access or there may be several problems so the repairs may take longer.

How priorities are set for power restoration

  1. Check the system and repair damage to power plants, transmission lines and substations
  2. Restore power to critical services such as hospitals, police, fire, water and communication systems.
  3. Make repairs that will return service to the largest amount of customers in the least amount of time, such as high-density housing and large neighbourhoods.
  4. Restore power to smaller neighbourhoods and individual customers.

Watch our video to see our process for restoring power.