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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Billing and Payment

Your needs are constantly changing so we understand it’s important to have control over your account billing and payment. Explore the options below to see what will work best for you and make an informed choice that will make life easier.

Paperless Billing

Sign Up For Paperless Billing

  • Receive a monthly email reminder when your online bill is ready to view.
  • You can download, print or save your online bill at any time.
  • Your online bill contains the same information as the one you receive by mail.

If you have an NB Power Online Account, signing up for Paperless Billing is easy. Sign up here .

If you do not have an NB Power Online Account, you can create one here.

Equalized Billing

Sign Up For Equalized Billing

  • Pay the same, equal amount each month
  • Monthly bills are issued based on pre-determined equalized billing payment amounts
  • Any remaining balance is due at the end of one year
  • Any remaining credit is carried forward and applied to your NB Power account
  • Equalized payment amount will be based on yearly consumption divided by 12 months, with an annual settlement billing month that includes an adjustment for actual usage

For new homeowners with no previous consumption levels, we will estimate your monthly-equalized payment amount based on information you supply using the Residential Equalized Billing Calculator.

If you have a billing history with NB Power, you can open an NB Power online account where you can create and/or edit your equalized billing plan by using the Create/Edit Equalized Billing link.

If you do not have a registered NB Power online account, register here.

Pre-Authorized Payment Plan

Sign up for PPP

  • Automatic withdrawal from your bank account
  • Saves you time and postage
  • Worry-free, guaranteed
  • On time payments every month or when you request it

If you have a billing history with NB Power, you can open an NB Power online account where you can set up your Pre-authorized Payment Plan.

If you do not have a registered NB Power online account you can register here or print the authorization form and mail to the address indicated on the form.

Other Ways To Pay

In Person

In addition to the option of paying your bill online, you can also pay your bill in person at a payment location or at Financial Institutions (in person, by phone or online).

Mail

If you would like to pay your bill by mail, please send your payment to

NB Power
PO Box 2000, STN MAIN
Caraquet, NB
E1W 1C1

Credit Card

 

Although NB Power does not accept credit card payments we know that many of our customers are interested in this payment method. Did you know that there are third party service providers (user fee paid by customer) that may allow you to pay your NB Power bill by credit card, one such provider is plastiq.com. For your own protection please ensure that you clearly understand the terms and conditions of their services.