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Understanding Your Bill

About Your Bill

Below is a breakdown of a typical NB Power electricity bill. 

Paper Bill

Customer identity - Your name and property address appear at the top of the bill as well as the name of a joint customer, where applicable.

Summary of charges - Your monthly account information includes your previous balance and payments received, a summary of charges for the current billing period, the current balance and late payment date, and monthly payment information for customers on the Equalized Payment Plan (EPP).

Additional information - Look for more detailed information such as EPP status, reasons for estimated meter reading, graphs or important messages that may change from month to month.

Your electricity bill - Your account number, billing date, bill number, meter number and personal usage are shown here. If your meter reading must be converted into kilowatt hours, a multiplier appears in the table titled "Your electricity use this period". You may also find a table comparing current usage against previous periods based on the cost of electricity charges only, excluding rentals and HST.

How to contact us - Should you have any questions, please don't hesitate to contact us. For faster service, please have your account number and bill number on hand.

Payment return slip - This slip identifies your name, postal address, account number, amount due and late payment date.

Unmetered Account Billing

Below is a breakdown of a typical NB Power unmetered electricity bill. 

Customer identity - Your name and property address appear at the top of the bill as well as the name of a joint customer, where applicable.

Summary of charges - Your monthly account information includes your previous balance and payments received, a summary of charges for the current billing period, the current balance and late payment date.

New information - Your bill will indicate the applicable service charges for:
  • facilities owned by NB Power such as street lights, dusk-to-dawn and poles
  • facilities owned by the customer such as decorative lights or street lights
  • other unmetered services such as fire sirens, beacon lights, crosswalks or traffic light controllers
  • if your billing information contains fewer than four items, all of your current charges will appear in this space

Your electricity bill - Your account number, billing date, bill number and rate category are shown here.

How to contact us - Should you have any questions, please don't hesitate to contact us. For faster service, please have your account number and bill number available.

Payment return slip - This slip identifies your name, postal address, account number, amount due and late payment date. Payment options are identified on the reverse side of your bill.

Detailed breakdown of charges - If your billing information exceeds the space available, a detailed description of your account will appear on subsequent pages.

About your unmetered account - This section explains how your unmetered account charges are calculated and provides a listing of common abbreviations used on your bill.