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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Who we are

 

We’re truly New Brunswick’s Power company. We work hard every single day to provide consistent, safe, reliable and sustainable energy at the lowest possible cost. Why? Because we’re New Brunswickers too.

Our 2,300 employees are dedicated to providing expert service and safe, reliable electricity at low and stable rates. The electricity we generate at our 13 facilities throughout New Brunswick is delivered via power lines, substations and terminals to more than 350,000 New Brunswick homes, businesses, hospitals and schools. We also export some of the electricity we generate to New England, Quebec, Nova Scotia and Prince Edward Island.

NB Power celebrates its 100th anniversary in 2020. The company has won numerous awards over the years for safety, employee engagement and leadership. Most recent awards include the Employee Recommended Workplace Award; Canada’s Most Admired Corporate Culture Award, the CEA President’s Award of Excellence for Employee Safety in our Generation and Nuclear divisions, National Workplace Inclusion Excellence Award, and Atlantic Canada’s top 50 CEO’s.

 

Recognized as one of Canada’s Most Admired Corporate Cultures (2017) by Waterstone Human Capital

Recipient of 2018 Employee Recommended Workplace Award

 

National Workplace Inclusion Excellence Award Recipient