When will I receive a smart meter?

We’re mid-way through the province-wide rollout of smart meters for homes and businesses. The upgrade is scheduled to be completed by late 2025.

How will I know when smart meter installers will be in my area?

You will receive a letter or an email before installation advising that we will be in your area. An accompanying brochure will explain the benefits of smart meters. You will receive a friendly reminder call prior to our arrival too. You may also see notices on social media when it is time for your community.

Please note: If the phone number or email address associated with your NB Power account is outdated, you may not receive our smart meter installation notifications. Be sure to keep your account updated by logging in to your online account or calling our Customer Care team. And check your junk mail, as well!

Do I need to prepare anything before they arrive?

The installer will need to access your meter. We ask that you move any debris or obstructions and to ensure the path to the current meter is clear.

What can I expect on the day of installation?

On your installation day, an installer will knock at your door to advise they are on site and ready to replace your meter.

Don’t be surprised if you see smart meter installers in your neighbourhood during evenings and weekends. We are working extended hours to expedite the deployment of smart meters so customers like you can start enjoying the benefits sooner, helping us move towards a cleaner, more reliable, and more efficient energy future.

How can I verify the identity of the installer?

The installer will drive a vehicle with the NB Power logo on it and will be wearing an NB Power photo ID which they can show you for verification.

Do I need to be home during the installation?

• You do not have to be home during the installation.
• Your power will be turned off for a few minutes during installation.
• If the time installers arrive is inconvenient, they can return later the same day.
• The installer will visually inspect your current meter to ensure there are no potential issues. If a problem is identified, someone from our Customer Team will contact you to provide more information.
• After your smart meter is installed, a notice will be left on your door confirming that the upgrade took place.

After the Installation

Soon after installation we'll send you a survey so you can provide feedback about your experience with the smart meter upgrade.

Smart meters enable new tools to help you track and manage your energy use. Most customers will gain access to daily energy use data and usage alerts within a few days or weeks of the meter upgrade. Learn more.

Questions or concerns?

While smart meters provide several benefits, we understand that some customers have concerns and do not want a communicating meter. To opt out or discuss your concerns, please contact our Customer Care team at 1 800 663-6272