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Our commitment to New Brunswickers

We’re committed to serving our communities. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols.  
 
Find out how we’re supporting our customers, and see which services remain suspended.

 

Our commitment to New Brunswickers

New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. Our community outreach program remains on hold. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols.  

New Customer Checklist

Get connected!

Your guide to connecting and managing your power

Whether you are connecting for the first time or moving to a new location in the province, we’re here to help! We have this checklist to help make opening and managing your account easy, so you can focus on what matters most.

  • As soon as you know your move-in date, complete this on-line form or contact us at 1 800 663-6272. You will need to tell us:
    • The full-service address (including the apartment number if applicable) or the meter number
    • Your date of birth and one piece of government issued ID
    • The name(s) of the individual(s) who will be financially responsible for the NB Power contract account.
  • If you are under 19, ask a co-signer to complete this Co-signer Request Form and e-mail it to us at customerservices@nbpower.com
  • Are you a new customer? If so, we require a security deposit that will be held for 12 months. Please note:
    • The deposit is an average of two months of usage and will be applied to your first month’s bill (a minimum of $100 and a maximum of$400)
    • If you have a good payment history, this deposit will be credited to you after 12 months or at the termination of your account
  • Check and save your confirmation emails
    • We will send you an e-mail confirmation after you have completed the activation form
    • You will also receive a second email on the date of the requested activation to confirm that the service has been completed
  • You can also sign up for paperless billing to reduce your environmental footprint.
  • Check out our website for tips on how you could be using less electricity.