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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Outages and Weather

Common Causes of Power Outages

 

Power outages happen for many reasons and can last from a few seconds to hours or days. Below are some examples of the most common causes of power outages in New Brunswick.

Extreme Weather - Climate Change And Your Power

Below are some examples of the most common causes of power outages in New Brunswick.

Extreme Weather

Most power outages are caused by severe weather – high winds, lightning, freezing rain and snow, rain or flooding. During a storm power poles are vulnerable to lightning strikes while strong winds can snap off tree branches and down power lines. Freezing rain or snow can build up on equipment causing damage.

Trees
Animals
Equipment
Vehicle Accidents
Planned Interruptions
Vandalism

Weather

Our severe weather conditions in New Brunswick that adversely affect power distribution can be generally categorized into any combination of rain, freezing rain, snow and high winds.

Rain

Rain can cause havoc on insulation of high voltage lines by reducing the insulation properties of porcelain bushings, switches, and the pin insulators that attach the lines to the poles.

Insulators play an important role in keeping the flow of electricity moving and not shorting out on structures. Any crack or breakage of an insulator allows water, mostly in the form of rain to cause a failure. This failure interrupts power by blowing a fuse, not unlike the ones found in our fuse panel in our homes.

Freezing Rain
Snow
High Winds (90+ kilometres per hour)
Moderate Winds (60 to 90 kilometres per hour)
Lightning
Severe Cold