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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

After an Outage

  • Tips

    Quick Tip
    If your smoke detectors are electrically operated, consider buying some units with batteries as a backup.

Safety Tips

  • Stay well away from downed power lines and keep pets and children clear too. Report downed lines immediately to 1 800 663-6272.
  • Assume all cables and wires are energized and stay well away from them.
  • Do not go near electrical equipment around areas of standing water, like a flooded basement.
  • Once your refrigerator and freezer are operating, carefully check food for spoilage. Generally, food will keep for 24 to 48 hours, as long you keep the door closed.
  • If the outage lasted less than four hours, allow your electrical system a chance to stabilize. Turn on the most essential appliances one by one and wait 30 minutes before reconnecting others.
  • Reset electric clocks, automatic timers and alarms.