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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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First Nations Relations

NB Power has assets and operations across the province of New Brunswick. Much of our assets and infrastructure were built and established prior to consultation as we know it today.

NB Power recognizes the significance, distinct interests and culture of New Brunswick’s Indigenous people and as such are working hard to build and strengthen positive relations. Across NB Power’s organization we are working with the New Brunswick First Nations communities, organizations and agencies that represent them.

NB Power’s First Nation Affairs team is the first point of contact within the organization for First Nations to receive and respond to customer service requests and inquiries. It also is the central hub for providing guidance and support to NB Power Departments with matters involving First Nations.

The department’s purpose is to Foster positive relationships with First Nations communities by addressing issues and interests, providing customer service, facilitating resolution of legacy issues and as well as consultation activities.

A strategic approach

The First Nations Affairs team developed and follows a strategic approach approved by NB Power’s executive. Based on three interdependent pillars, it is in direct alignment with Call to Action #92 of the Truth and Reconciliation report.

The three Pillars are:

  1. Engagement

Focuses on building relationships both internally and externally with First Nations groups and communities. Through relationships established with consultative representatives and consultation agreements, meaningful engagement and consultation occurs.

  1. Education, Cultural Awareness and Sensitivity

Focuses on educating NB Power’s organization on understanding and appreciating First Nations culture improving communication and relationships.

  1. Employment

Focuses on facilitating employment and capacity building opportunities for First Nations. When possible and practical, it enables members to continue to reside in their home community as well as include community members as (sub)contractors when practical.

 

Our First Nation Affairs team

Andre Allen

Andrea Allen

Cholena Bagley

Cholena Bagley

Tessa Francis

Tessa Francis

Ed Genova

Ed Genova

Jennifer MacPherson

Jennifer MacPherson

Austin Paul

Austin Paul