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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Mactaquac Life Achievement Project

mactaquac

The Mactaquac Generating Station is a run of the river hydro facility with an installed generation capacity of 660 MW, supplying about 12 per cent of New Brunswick homes and businesses with clean, low-cost power.

The facility began generating electricity in 1968. Since the 1980s, concrete portions of the hydro station have been affected by a chemical reaction called alkali-aggregate reaction. The reaction causes the concrete to swell and crack and has required substantial annual maintenance and repairs.

NB Power is proposing a project to ensure the station can operate to its intended 100-year lifespan with a modified approach to maintenance and adjusting and replacing equipment over time. This recommendation follows three years of expert research, including input from science, engineers, the public and First Nations.

This approach will meet all safety and environmental requirements. It will allow NB Power to take into account changes in cost, technology and electricity demand while ensuring a steady supply of clean, renewable power for New Brunswickers.