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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Landlord Service Plan

We're pleased to offer a customer service program specifically for landlords in New Brunswick .

Here's how it works

When a tenant moves and notifies us to disconnect service, a meter reading will be taken and a final bill issued to the tenant. The power will, however, stay on, and the account will be automatically transferred to you, the landlord. You will not be charged a reconnection fee. It's convenient and automatic.

The responsibility for electrical service will be yours until a new tenant applies for service. You will be responsible for power consumption and service charges while the meter is in your name and to ensure that the new tenant requests reconnection. Once your new tenant makes this request, a meter reading will be taken to finalize your account and begin the new tenant's account.  Your new tenant must meet any necessary requirements prior to scheduling a meter reading.

Note: This program would replace any previous arrangements you may have had with us.

Tenant Confidentiality Assured

In the event a tenant's electricity is disconnected because of non-payment, you will not be notified nor will meters be automatically transferred to your name. This is because of NB Power's strict policy regarding account information confidentiality.

The Landlord Service Plan is FREE

If you're interested in the Landlord Service Plan, please print, complete and return the application form. There is absolutely no charge for this program and you may withdraw at any time by notifying us in writing. Good credit status is necessary for qualification.