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Flood Disconnection Information

NB Power is working closely with the New Brunswick Emergency Measures Organization to ensure our customers’ safety. For up-to-date flood information visit River Watch.

Disconnections - Customers who are experiencing flooding:

If rising water is in contact with or is expected to come into contact with your electrical facilities including receptacles, please call 1 800 663-6272 for an emergency disconnect. Public and employee safety remains our top priority and once water has receded, there will be a reconnection process in place to ensure both your personal safety as was well as the safety of your neighbours and your property.

You will need to call us to have your power disconnected in any of these situations:

  • The main electrical panel and/or meter and meter base are currently under water, or have been underwater.
  • The building may have been moved due to excessive water force or ice movement.
  • Visible damage to electrical service equipment on the exterior of your house, like the meter, meter base, service stack or conduits and grounding conductors.
  • The water height is above the level of electrical equipment or wiring devices like receptacles, baseboard heaters, furnaces, etc. This could also apply to sewage backup.

Disconnections - Customers who have had their power disconnected, but did not experience flooding:

For the safety of both you and your neighbours, NB Power may have to disconnect power to homes and businesses that are on the same electrical line as those who experience flooding. There may also be cases in which we have to disconnect power at the request of the office of the Chief Electrical Inspector. 

If water is rising in your basement, please do not enter the area. If we are facing access restrictions, we will still complete emergency disconnections as quickly and safely as possible.

After a flood

If your power was disconnected during a flood, NB Power can safely reconnect your power after the following steps have been completed:

  • If your basement has flooded, you must replace any electrical devices damaged by the water.
  • An electrical inspector from the Department of Public Safety's Technical Inspection Services or a licensed electrician inspects your electrical panels and wiring and informs you of what needs to be done prior to reconnection.
  • The inspector or electrician will fill out necessary permits, complete work and once they've decided it is up to code they will attach a tag to your meter and call NB Power to reconnect you to the grid. 

More flood cleanup information for electrical systems available here from the Department of Public Safety.

Should you require more information, please call 1 800 663-6272.