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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Peak Rebate Program


The Peak Rebate Program rewards participants for making simple energy-saving changes on request.

Peak power happens on cold winter mornings when New Brunswickers crank up their electricity use, all at the same time. This peak means we have to use the most expensive and least green electricity in our supply.

We need your help to reduce demand during these winter peaks to help ‘beat the peak,’ to save money and the environment.

Program benefits

  • Add another revenue stream to your business this winter
  • You’re in control. You decided how big or small of a change you want to make.[1]
  • Help the environment

[1] As long as you meet a minimum reduction of 50Kws representing 10% or more of your average daily energy use from 7:00-9:00AM.

NB Power will pay eligible commercial and industrial customers to reduce their demand use:

  • Between December 1 and March 31
  • On business days, from 7:00 - 9:00 AM
  • A maximum of 12 times per winter

YOU’RE IN CONTROL. It’s as easy as three simple steps:

  1. Sign up for Peak Rebate Program. 
  2. You decide how big or small of a change you want to make.
  3. NB Power alerts you the day before each event and you reduce your demand the following morning.

You can get $20/kW incentive payments for your average demand reduction across all demand response events.


How can you reduce your demand?

Potential demand reduction measures include, but are not limited to:

  • Reducing or deferring operating equipment between 7:00 AM and 9:00 AM
  • Reducing the speed of your air handling system
  • Postponing tasks that require larger amounts of electric power
  • Cycling different types of heating
  • Changing the settings on your compressors for refrigeration
  • Switching to alternate power sources, such as on-site diesel generators or battery storage


Registrations are now closed.

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Interested in taking part in the Peak Rebate Program in Winter 2020/21? Let us know and we will notify you when registrations open in 2020.



Success Stories

Alcool NB Liquor

“It was worthwhile and very easy to participate in the program,” said Mike Harty, Director of Properties and Facilities at ANBL. “We have our own internal energy targets and we also want to contribute to the greater good, to help ‘beat the peaks,’ so we see it as a win-win all around. We would definitely recommend the program to others.”