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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Net Metering

 

While we focus on maintaining essential services for our customers, we are suspending all existing and new requests for Net Metering.

 

As New Brunswickers, we know the power of nature. We also know that, for you, saving money and being environmentally responsible is important. That's why we created the Net Metering program.

The NB Power Net Metering program provides customers with the option to connect their own environmentally sustainable generation unit to NB Power's distribution system. The program allows customers to generate their own electricity to offset their consumption, while remaining connected to NB Power's distribution system – so they can meet their electricity demands when their generation unit cannot.

In order to qualify for the program, the generation units must:

  • Not exceed 100 kW in Nameplate Capacity
  • Come from renewable energy sources as prescribed in the provincial government`s Electricity from Renewable Resources Regulation 2015-60. Sources like solar, wind and hydro are acceptable. 
    If you have another source, please read through the regulation at: http://laws.gnb.ca/en/ShowTdm/cr/2015-60//
  • Use equipment certified for use in the Province of New Brunswick. Please refer to the Interconnection Specifications in the Net Metering Application package (page 5) under Enroll.
  • Have an Electrical Wiring Permit from a licensed electrical contractor, and be inspected and approved by the New Brunswick Department of Public Safety, Technical Inspection Services. The applicant’s electrical contractor should inquire as to what is needed before starting the project. 
  • A special type of meter will be installed replacing your existing meter. This new meter provides readings
    for the electricity you use from NB Power, and the excess electricity backfed to NB Power’s distribution
    system. The generator cannot be turned on before metering is in place, and written approval from NB
    power is provided. 
  • It is also mandated by regulation that the owner of the home or place of business meets the ownership
    requirements as per the Electricity from Renewable Resources Regulation 2015-60.