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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Contact Us

Emergencies

Reporting Power Interruptions or Safety Hazards (toll-free 24 hours)

1 800 663-6272

Reporting Power Interruptions or Safety Hazards (toll-free 24 hours)

1 800 663-6272

View current outages

Find answers to frequently asked questions

Phone

Our Customer Service Representatives are available Monday to Thursday from 8:30 am to 5:00 pm and Friday from 8:00 am to 4:30 pm (excluding major holidays).

Customer Account and Service Inquiries (toll-free)

1 800 663-6272

Support for your NB Power online account
(toll-free)

1 888 544-2333

Corporate Inquiries and Switchboard

(506) 458-4444

Our Customer Service Representatives are available Monday to Thursday from 8:30 am to 5:00 pm and Friday from 8:00 am to 4:30 pm (excluding major holidays).

Customer Account and Service Inquiries (toll-free)

1 800 663-6272

Support for your NB Power online account (toll-free)

1 888 544-2333

Corporate Inquiries and Switchboard

(506) 458-4444

 

Mail

For correspondence For mailing bill payments
NB Power
515 King Street
PO Box 2000, STN A
Fredericton, NB E3B 4X1
NB Power
PO Box 2000, STN MAIN
Caraquet, NB
E1W 1C1
For correspondence
NB Power
515 King Street
PO Box 2000, STN A
Fredericton, NB E3B 4X1
For mailing bill payments
NB Power
PO Box 2000
Caraquet, NB
E1W 1C1