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COVID-19 Information: New Brunswickers can continue to benefit from our residential and business energy efficiency programs. The Community Outreach Program remains on hold to help prevent the spread of COVID-19.

Our employees and contractors follow pandemic operational plans aligned with Public Health to keep everyone safe.

Prior to an employee or contractor going inside your home or business, health screening will take place. Results of screening will determine if the appointment will proceed and the type of protective equipment to be used. We appreciate our customers’ patience and flexibility as we navigate the impacts of COVID-19 together.

Need help with your NB Power bill? We can help.

Contact Us

Emergencies

Reporting Power Interruptions or Safety Hazards (toll-free 24 hours)

1 800 663-6272

Reporting Power Interruptions or Safety Hazards (toll-free 24 hours)

1 800 663-6272

View current outages

Find answers to frequently asked questions

Phone

Our Customer Service Representatives are available Monday to Thursday from 8:30 am to 5:00 pm and Friday from 8:00 am to 4:30 pm (excluding major holidays).

Customer Account and Service Inquiries (toll-free)

1 800 663-6272

Support for your NB Power online account
(toll-free)

1 888 544-2333

Corporate Inquiries and Switchboard

(506) 458-4444

Our Customer Service Representatives are available Monday to Thursday from 8:30 am to 5:00 pm and Friday from 8:00 am to 4:30 pm (excluding major holidays).

Customer Account and Service Inquiries (toll-free)

1 800 663-6272

Support for your NB Power online account (toll-free)

1 888 544-2333

Corporate Inquiries and Switchboard

(506) 458-4444

 

Mail

For correspondence For mailing bill payments
NB Power
515 King Street
PO Box 2000, STN A
Fredericton, NB E3B 4X1
NB Power
PO Box 2000, STN MAIN
Caraquet, NB
E1W 1C1
For correspondence
NB Power
515 King Street
PO Box 2000, STN A
Fredericton, NB E3B 4X1
For mailing bill payments
NB Power
PO Box 2000
Caraquet, NB
E1W 1C1