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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Vehicle Accidents Involving Power Lines

If a vehicle accident occurs involving a power pole, always be safe and assume the vehicles involved are carrying electricity. Fallen or broken power lines can still be energized even if they don’t appear to be.

If there is a vehicle in contact with a downed power line and you are outside the vehicle:

  • Stay at least a bus-length away, which is 10 metres (33 feet).
  • Call 911.
  • Yell to anyone in the vehicle to stay where they are.
  • NB Power crews will come and secure the electrical equipment so the vehicle and people can be safely removed from the scene.

If there is a vehicle in contact with a downed power line and you are inside the vehicle:

  • If you can move at least 10 meters (33 feet) away from the power line in your vehicle, do so.
  • If you can't drive the vehicle, stay where you are until help arrives.
  • If there is another issue, like a fire, you must get out of the vehicle, but remember these important steps:
      1. Never touch the vehicle and the ground at the same time.
      2. Open the vehicle door by the handle, but don’t touch the door itself.
      3. Keeping your feet together, jump out and away from the vehicle.
      4. Shuffle at least 10 metres (33 feet) away with your feet together, keeping a heel to toe connection at all times.
      5. Call 911.