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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Tree Maintenance

While we focus on maintaining essential services for our customers, we are suspending all existing and new requests for tree maintenance except for emergencies.

If you see a tree blocking a road, a broken tree/limb laying on a line or in danger of falling on a line, or smoke/sparks coming from a tree, contact us immediately at 1 800 663-6272.

Trees make New Brunswick beautiful.

But without regular pruning and cutting, trees can grow or fall into power lines, cause outages and becoming an electrical hazard.

To keep your family safe and connected, we sometimes have to prune trees around power lines. In some cases, cut them down. So if you see us cutting trees in your neighbourhood, please understand we are working to avoid outages and to keep you and your family safe.

  • Tips

    BE SAFE:
    Never attempt to prune or cut trees near power lines. Direct or indirect contact with a power line can be fatal.