Accountability
Mandate Letter
As prescribed in the Accountability and Continuous Improvement Act, NB Power receives direction in the form of a mandate letter from the Minister of Natural Resources and Energy Development.
NB Power strives to achieve the objectives set out in its mandate letter.
Residential Metering and Billing Assessment Action Plan
Performance Indicators
NB Power identifies key performance indicators and sets annual targets for these key performance indicators to advance the annual Business Plan and the long-term Strategic Plan 2023-2035 – Energizing our Future, reporting its progress in its quarterly and annual reports.
In accordance with the directive from the New Brunswick Energy and Utilities Board (EUB), NB Power also publishes additional performance indicators as identified during the 2023/24 General Rate Application and decision. Click here to find the 2023/24 Business Plan Key Performance Indicators published together with additional performance indicators and the results for fiscal 2023/24.
Report Regarding Forced Labour and Child Labour
In accordance with the Fighting Against Forced Labour and Child Labour in Supply Chains Act, S.C. 2023, c. 9 that came into force on January 1, 2024 New Brunswick Power Holding Corporation and its subsidiaries (collectively NB Power, we, our or us) has prepared the following report regarding Forced Labour and Child Labour for 2025/26. The report sets out the steps NB Power has taken in the fiscal year ending March 31, 2026 to prevent and reduce the risk that forced labour or child labour are used by NB Power’s operations or in the production of goods imported into Canada by NB Power.
Vulnerable Populations Committee
On December 15, 2023, NB Power submitted a two-year General Rate Application to the New Brunswick Energy and Utilities Board (“the Board”) to provide New Brunswickers with predictability in rates for the 2024/25 and 2025/26 budget years. The application went through an independent, rigorous review processes by the Board, giving customers, industry, and others an opportunity to participate and offer feedback.
On November 8, 2024, the Board issued its oral decision for the 2024/25 and 2025/26 budget years. As a result, rate changes went into effect on April 1, 2024 and April 1, 2025.
As part of its decision, the Board directed NB Power to establish a Vulnerable Populations Committee to offer support to New Brunswickers as the new rates took effect.
NB Power response to Government of New Brunswick review
New Brunswickers have told us what matters most: reliable service, clear information, fair costs and more control over energy use. These priorities, reflected in the Government of New Brunswick’s Fit for the Future review, are guiding how we strengthen service for customers every day.
This builds on ongoing work across NB Power to improve reliability and operate the system responsibly, with a strong focus on execution, cost awareness and better customer communication.
You won’t see one major change. Instead, you’ll see steady, practical improvements over time that make things simpler and more helpful. We’ll continue sharing updates throughout the year.