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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Payment Resources

For More Help

We recommend organizations such as Credit Counseling Services of Atlantic Canada (1 888 753 -2227).

Here are some more organizations that may be able to help if you need more help:

Government of New Brunswick's Department of Social Development

Government of New Brunswick's Department of Social Development - Emergency Social Services
Moncton - Region 1 1 866 426-5191
Saint John – Region 2 1 866 441-4340
Fredericton – Region 3 1 866 444-8838
Edmundston – Region 4 1 866 441-4249
Restigouche – Region 5 1 866 441-4245
Chaleur – Region 6 1 866 441-4341
Miramichi – Region 7 1 866 441-4246
Acadian Peninsula – Region 8 1 866 441-4149

If after hours call toll-free 1 800 442-9799 (inside New Brunswick)

Senior's Information Line 1 855 550-0552 (Government of New Brunswick's Department of Healthy and Inclusive Communities)

Key Conditions of Service

  • All bills are due when rendered.
  • A late payment charge of 19.56% per year (1.5% per month) with a minimum of 50 cents will be charged on any unpaid balance.
  • Service may be disconnected for non-payment after 30 days.

For energy saving tips click here.