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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.



It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Log in for a chance to win contest

log in to win

Log in to your online account each month between Dec 2019 and July 2020 and be entered into a monthly draw to win 25,000 AIR MILES® Rewards Miles!

Every month we will draw a winner from the people that logged in during that time. Entering the draw is easy. At any time during the month, simply login to your NB Power account , visit the contest page and answer the contest quiz question.


Log in and enter the contest here


* Contest period: Dec 4, 2019 – July 31, 2020. No purchase necessary. Skill testing question required. Eight (8) prizes of 25,000 AIR MILES® are available to be won. The approximate value of AIR MILES® Reward Miles prizes depends on the chosen method of redemption and available reward options at time of redemption. Odds of winning is dependent upon the total number of eligible entries received. For full contest rules and regulations visit ®™ Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co. and NB Power. Full contest rules are available here.