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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Integrated Resource Plan

 

We’re planning New Brunswick’s energy future. Our plan will help move New Brunswick to a cleaner energy future and guide our decision making as we look at current conditions, expectations and forecasts for the next 20 years.

With input from experts and the public, NB Power’s 2020 Integrated Resource Plan will explore the following:

  • Options to meet projected demand for electricity while ensuring that at least 40% is from renewable energy sources.
  • The role NB Power can play in responding to climate change as we transition from traditional fuels to more clean energy sources.
  • The role NB Power customers can play in managing future energy needs, by using electricity more efficiently, generating it, or storing it themselves.
  • Ensuring we provide affordable, reliable and safe electricity for all New Brunswickers.

We update the plan every 3 years to reflect new technology, changes in customer demand and accurate fuel pricing.

The last Integrated Resource Plan was filed in 2017.

Integrated Resource Plan 2017

Integrated Resource Plan 2017: What Was Said Final Report