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Our commitment to our customers

NB Power’s top priority at this time is providing safe and reliable service to customers’ homes, businesses and communities so they can focus on what matters most.

We understand that New Brunswickers may have difficulty paying their bills due to illness, job loss, or requirements to self-isolate as result of this pandemic. Click here to learn more about the steps we’re taking to help support our customers.

In order to do our part to help contain the spread of COVID-19, we have moved our operations to essential services only. This includes emergencies, outage restoration, moving requests and essential water heater services. Please call us at 1 800 663-6272 for support with these essential services - our team remains available to assist you.

 

 

It is very important for us as New Brunswickers to do our part to help contain the spread of COVID-19.

In support of the COVID-19 response here in New Brunswick, NB Power has moved to essential services only. To learn how NB Power can help you during these unprecedented times, click here.

Since NB Power is the delivery agent for New Brunswick’s energy efficiency programs, this means that all programs have been suspended until further notice and we will not be accepting new registrations at this time.

Frequently Asked Questions (FAQs) for current program participants have been added to each program section.

During this challenging time, our commitment to our fellow New Brunswickers remains strong. We will continue to provide safe and reliable service for your homes, businesses and communities so you can focus on what matters most.

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Nuclear

At the Point Lepreau Nuclear Generating Station, we safely and reliably generate electricity for the wholesale market. Commissioned in 1983, the 660 MW unit, was the first CANDU-6 to begin commercial operation.

Nuclear safety is the primary focus of station activities. CANDU is an established Canadian technology with an excellent nuclear safety record, and Point Lepreau is a safe working environment. The station has exceeded one million person-hours without a lost-time accident – three times.

Station Profile
Reactor Type:
CANDU-6 PHW (Pressurized Heavy Water)
Gross Station Output: 705 000 kW
Reactor Building Containment: Low pressure containment, pre-stressed concrete vessel
Number of Fuel Channels: 380
Fuel Type: Natural Uranium (U02)
Fuel Capacity of the 380 Fuel Channels: 4,560 bundles, each with 37elements
Refuelling Method: On-power
Primary Coolant Pumps: 4
Boilers (Steam Generators): 4
Generator Voltage Output: 26,000 Volts
Turbine Type: 1 double-flow high pressure turbine and 3 double-flow low pressure turbines, all arranged on the same shaft
Turbine Speed: 1,800 RPM
Steam Temperature: 260 °C (500 °F)
Cooling Water Flow (Condenser): Seawater 25.8 m3/s (341,000 Igpm)
Reactor Regulating System: Direct digital control dual computer

 

Related Links:

Canadian Nuclear Safety Commission

Canadian Nuclear Association

Canadian Environmental Assessment Agency